CrownGreen Terms and Conditions

Welcome to CrownGreen Casino. These Terms and Conditions govern your use of our website at crowngreen.com and all services we provide. By accessing or using our platform, you agree to be bound by these terms in their entirety. We encourage you to read this document carefully before registering an account or placing any wagers. At CrownGreen, we are committed to operating transparently and fairly, ensuring every player understands their rights and obligations when using our services.

1. About Us

Our casino is owned and operated by Royal Flush Ventures Limited, registered under the Commercial Register of the Autonomous Island of Anjouan, registration number 15797, Hamchako, Mutsamudu, Autonomous Island of Anjouan, Union of Comoros. Our payment services are facilitated by Bravari Limited, located at 85 Great Portland Street, First Floor, London, England, W1W 7LT, Registration Number 16277382.

We operate CrownGreen under License ALSI-202411028-FI1, issued and regulated by the Government of the Autonomous Island of Anjouan, Union of Comoros. All gaming activities on our platform are conducted in accordance with the conditions set out by our licensing authority.

2. Eligibility and Registration

To use our services at Crown Green Casino, you must meet the following requirements:

• You must be at least 19 years of age (or the legal gambling age in your jurisdiction, whichever is higher).
• You must be a resident of a country where online gambling is permitted by applicable local laws.
• You must not be currently excluded from gambling, whether voluntarily or by a regulatory authority.
• You may only hold one account with us — duplicate accounts are strictly prohibited.
• You must provide accurate, complete, and up-to-date information during registration.

We reserve the right to verify your identity at any point. If you fail to provide satisfactory verification documents when requested, we may suspend or terminate your account. Our CrownGreen platform primarily serves players in Canada, and we provide full CAD currency support along with Interac payment integration for your convenience.

3. Account Security

You are solely responsible for maintaining the confidentiality of your account credentials. We strongly advise you never to share your login details with any third party. At Crown Green, we implement industry-standard security measures, but we cannot be held liable for any unauthorized access resulting from your failure to keep your credentials secure.

If you suspect unauthorized activity on your account, please contact us immediately at [email protected] or via our 24/7 live chat. We will investigate all reported incidents promptly.

4. Deposits and Withdrawals

4.1 Deposits

We accept the following payment methods at CrownGreen: Visa, Mastercard, Interac, Bank Card, Neteller, Paysafecard, Skrill, Bank Transfer, Google Pay, and Apple Pay. We support transactions in CAD and EUR. Our minimum deposit amount is C$30.

4.2 Withdrawals

Our minimum withdrawal amount is C$30, subject to the payment method selected. We process withdrawal requests within one (1) hour in most cases; however, in rare circumstances, processing may take up to five (5) banking days depending on the payment method, additional verification requirements, or public holidays.

The following withdrawal limits apply to all accounts at our Crown Green Casino platform:

• Maximum withdrawal per day: CAD 15,000
• Maximum withdrawal per week: CAD 30,000
• Maximum withdrawal per calendar month: CAD 75,000

We may, at our sole discretion, apply higher limits for players holding an elevated VIP status. Additionally, the maximum cumulative payout from a jackpot or progressive game shall not exceed CAD 75,000, unless we specify otherwise under a specific promotion or exceptional circumstance.

5. Bonuses and Promotions

We offer a generous welcome package at CrownGreen Casino to new players. Our welcome bonus consists of three parts:

• First Deposit: 100% up to C$1,500 plus 100 free spins on Big Heist by Booongo.
• Second Deposit: 75% up to C$3,000 plus 75 free spins on Gold Express by Booongo.
• Third Deposit: 50% up to C$1,500 plus 50 free spins on Hawaii Riches by Booongo.

5.1 General Bonus Terms

All bonuses at Crown Green are subject to the following conditions:

• A minimum deposit of C$30 is required to activate any welcome bonus.
• Wagering requirements are 40x the total of the deposit bonus plus winnings derived from free spins.
• Each deposit bonus is valid for 5 days from the date of receipt.
• Free spins must be activated within 5 days of being credited to your account.
• The maximum bet permitted while wagering a bonus is C$7.50 per spin or round.
• We reserve the right to void bonus funds and any associated winnings if these conditions are not met.

5.2 Ongoing Promotions

In addition to our welcome offer, we provide a range of recurring promotions at CrownGreen, including Daily Cashback of up to 15%, Monday Kickstart, Wednesday Thrills, Golden Friday free spins, and our Victoria Crown Celebration. All promotions are governed by individual terms, which we publish alongside each offer. Promo codes and bonus codes, where applicable, must be entered correctly at the time of deposit to activate the corresponding reward.

6. VIP Program

At Crown Green Casino, we offer a five-tier VIP Club: Chamber, Manor, Estate, Royal, and Crown Reserve. Players earn 1 point for every C$15 deposited, with fast-track VIP Manor status available upon a single deposit of C$1,500. Each higher tier unlocks additional benefits, including increased daily withdrawal limits, dedicated VIP manager support, exclusive bonuses, priority withdrawals, and personalized promotions. Our top-tier Crown Reserve members enjoy custom withdrawal limits, individual no-deposit bonuses, physical event gifts, and access to exclusive offline events.

7. Game Rules and Fair Play

We offer over 2,000 casino games, including 1,500+ slots from 78+ providers such as Pragmatic Play, BGaming, Yggdrasil, Betsoft, Thunderkick, and many others. Our live casino features 200+ tables across 10 live studios. All games on our CrownGreen platform are powered by certified Random Number Generators (RNGs) where applicable, ensuring fair and unpredictable outcomes.

We do not offer a sportsbook, virtual sports, or esports betting. Our services are limited to casino gaming as described on our website.

8. Responsible Gaming

We take responsible gambling seriously at Crown Green Casino. We provide tools to help you manage your gaming activity, including deposit limits, session time reminders, and self-exclusion options. If you feel that your gambling is no longer recreational, we encourage you to contact us immediately. We will apply any self-exclusion request without delay and can direct you to professional support organizations.

9. Prohibited Activities

When using our services, you agree not to engage in any of the following:

• Creating more than one account on our platform.
• Using automated software, bots, or any form of artificial intelligence to influence gameplay.
• Engaging in any form of fraud, collusion, or match-fixing.
• Attempting to abuse or exploit bonuses through systematic misuse.
• Providing false or misleading information during registration or verification.

We reserve the right to immediately suspend or permanently close any account found to be in breach of these rules and to withhold any associated funds pending investigation.

10. Limitation of Liability

We provide our platform on an "as is" basis. While we make every effort to ensure continuous and error-free access to Crown Green Casino, we do not guarantee uninterrupted service. We shall not be liable for any loss or damage arising from technical failures, delays, or circumstances beyond our reasonable control. Our liability to you shall, in any event, not exceed the total amount deposited by you in the twelve months preceding any claim.

11. Governing Law and Disputes

These Terms and Conditions are governed by the laws of the Autonomous Island of Anjouan, Union of Comoros. If you have a dispute with us, we encourage you to contact our support team at [email protected] in the first instance. We aim to resolve all complaints fairly and efficiently. If a resolution cannot be reached directly, disputes may be referred to the relevant authority as stipulated under our operating license.

12. Amendments to These Terms

We reserve the right to update or modify these Terms and Conditions at any time. We will notify you of material changes via email or a prominent notice on our website. Your continued use of CrownGreen Casino following such notification constitutes your acceptance of the revised terms. We recommend reviewing this page periodically to stay informed of any updates.

13. Contact Us

If you have any questions about these Terms and Conditions, please do not hesitate to reach out to us. Our support team is available 24/7 via live chat on our website or by email at [email protected]. We are happy to assist you in both English and French.