CrownGreen Casino Responsible Gaming

Our Commitment to Safe Play

At CrownGreen Casino, we are licensed and regulated by the Government of the Autonomous Island of Anjouan, Union of Comoros, under License ALSI-202411028-FI1. This licence requires us to maintain strict standards for player protection, fair play, and responsible gaming practices. We at Crown Green Casino take these obligations seriously and go beyond the minimum requirements to ensure your safety.

Our responsible gaming framework is built on three core principles:

• Prevention — We help you recognize the signs of problem gambling before they escalate.
• Control — We empower you with tools to manage your gaming activity directly from your account.
• Support — We connect you with professional resources if you or someone you know needs help.

Recognizing Problem Gambling

Here at CrownGreen Casino, we want every player to be informed. Problem gambling can develop gradually, and early awareness is key. You may want to reflect on your gaming habits if you recognize any of the following signs:

• Spending more time or money on gambling than you originally planned
• Chasing losses by placing larger bets to recover money
• Feeling anxious, irritable, or restless when not gambling
• Neglecting personal, professional, or family responsibilities due to gambling
• Borrowing money or selling possessions to fund gambling
• Hiding your gambling activity from friends or family
• Gambling to escape stress, depression, or difficult emotions

If any of these points resonate with you, we encourage you to make use of the responsible gaming tools available at CrownGreen Casino or reach out to a professional support organisation. There is no shame in seeking help — it is the right and courageous thing to do.

Responsible Gaming Tools We Provide

At Crown Green Casino, we give you full access to a range of practical tools designed to help you stay in control of your gambling. These tools are available directly through your account settings, and we encourage all players to use them proactively.

Deposit Limits

You can set daily, weekly, or monthly deposit limits to manage how much money you bring into your CrownGreen Casino account. Once a limit is set, it takes effect immediately and cannot be increased until the cooling-off period has passed. This ensures that in-the-moment decisions do not override your long-term intentions.

Loss Limits

We at Crown Green Casino also allow you to cap the amount you are willing to lose within a defined timeframe. Loss limits are a powerful way to protect your bankroll and ensure that gaming remains within the boundaries you set for yourself.

Session Time Limits

It can be easy to lose track of time while enjoying our games. At CrownGreen Casino, you can set session time reminders or hard limits so that you are always aware of how long you have been playing. Once your session limit is reached, you will be prompted to take a break.

Cooling-Off Period

If you feel you need a short break from gaming, our Crown Green Casino platform allows you to activate a cooling-off period — typically ranging from 24 hours to several weeks. During this time, you will not be able to log in or place bets, giving you the space to reset and reassess.

Self-Exclusion

For players who feel they need a longer or permanent break, we at CrownGreen Casino offer a self-exclusion option. You can choose to exclude yourself from our platform for an extended period or indefinitely. During self-exclusion, your account will be suspended, and you will not receive any promotional communications from us.

To activate self-exclusion or any of the tools above, please contact our support team via live chat or email at [email protected]. Our team is available 24/7 and will process your request promptly and without judgment.

Responsible Gaming Limits at a Glance

Protecting Young Players

At Crown Green Casino, we have a zero-tolerance policy toward underage gambling. You must be at least 19 years of age (or the legal gambling age in your jurisdiction) to register and play on our platform. We verify the age of every player during the registration and withdrawal process.

We strongly recommend that parents and guardians use parental control software to prevent minors from accessing online gambling platforms. Tools such as the following can help:

• Net Nanny — www.netnanny.com
• Cybersitter — www.cybersitter.com
• GameBlock — www.gameblock.com

If you suspect that a minor has accessed your CrownGreen Casino account, please contact us immediately at [email protected] so we can take appropriate action.

External Support Organisations

We at Crown Green Casino want to make sure you always have access to professional help if you need it. Below are some trusted organisations that provide free, confidential support for problem gambling:

• Gambling Therapy — www.gamblingtherapy.org — Free online support and counselling available worldwide, including Canada.
• Gamblers Anonymous Canada — www.gamblersanonymous.org — Peer support groups across Canada for those affected by problem gambling.
• ConnexOntario — www.connexontario.ca — 24/7 helpline connecting Canadians with mental health and problem gambling resources.
• Responsible Gambling Council (RGC) — www.responsiblegambling.org — Canada-based organisation dedicated to problem gambling prevention.

You do not have to be in crisis to reach out. These organisations are here to help at any stage, whether you have concerns, questions, or simply want guidance.

Our Responsible Approach to Promotions

Here at CrownGreen Casino, we are committed to marketing our promotions in a responsible and transparent way. We do not target advertising at vulnerable individuals, and we ensure that all promotional materials carry clear terms and conditions. Players who are under self-exclusion or cooling-off restrictions will not receive promotional emails or bonus offers from our Crown Green Casino team.

We always encourage you to read the bonus terms carefully before opting in to any promotion. Responsible gaming and bonus participation should go hand in hand. You can learn more about current offers on our CrownGreen bonus page.