CrownGreen Casino Privacy Policy

At CrownGreen, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit and use our platform at crowngreen.com. We encourage you to read this document carefully so that you fully understand our practices and your rights. By accessing or using our services, you agree to the terms described in this policy.

1. Who We Are

CrownGreen Casino is operated by Royal Flush Ventures Limited, registered under the Commercial Register of the Autonomous Island of Anjouan, Union of Comoros (registration no. 15797), located at Hamchako, Mutsamudu, Autonomous Island of Anjouan. Our payment agent is Bravari Limited, with its registered address at 85 Great Portland Street, First Floor, London, England, W1W 7LT (Registration No. 16277382). We are licensed and regulated by the Government of the Autonomous Island of Anjouan, Union of Comoros, operating under License ALSI-202411028-FI1. As the data controller, we are responsible for the personal information we collect from you.

2. Information We Collect

Here at CrownGreen, we may collect the following categories of personal data from you:

2.1 Information You Provide Directly

• Full name, date of birth, and gender
• Email address, phone number, and residential address
• Username, uQcg(t49$qiK&U)Y, and account preferences
• Payment details, including card numbers, e-wallet accounts, and bank information
• Identity verification documents (passport, driver's licence, proof of address)
• Communications you send us via live chat or email at [email protected]

2.2 Information We Collect Automatically

• IP address, browser type, and device identifiers
• Login timestamps and session durations
• Pages visited and features used on our platform
• Deposit and withdrawal activity, wagering history, and bonus usage
• Cookies and similar tracking technologies (see our Cookie section below)

2.3 Information from Third Parties

We may receive information about you from third-party service providers, including payment processors such as Visa, Mastercard, Interac, Neteller, Skrill, Paysafecard, Google Pay, Apple Pay, and bank transfer operators. We also receive data from identity verification agencies and fraud prevention partners to comply with our legal obligations.

3. How We Use Your Information

At CrownGreen, we use the personal data we collect for the following purposes:

• Account management: We use your information to create, verify, and maintain your player account.
• Processing transactions: We process deposits and withdrawals using the payment details you provide. Our minimum deposit and withdrawal threshold is C$30.
• Legal compliance: We are required to verify your identity under anti-money laundering (AML) and Know Your Customer (KYC) regulations.
• Responsible gaming: We monitor gaming behaviour to identify potential problem gambling and to enforce responsible gaming measures.
• Promotions and bonuses: We use your data to provide relevant offers, including welcome bonuses, free spins, cashback, and VIP programme benefits tailored to your activity.
• Customer support: We use your contact information to respond to your queries via our 24/7 live chat or email.
• Security and fraud prevention: We analyse usage patterns to detect suspicious activity and protect the integrity of our platform.
• Service improvement: We use aggregated and anonymised data to improve our games, features, and user experience.

4. Legal Basis for Processing

Our CrownGreen platform processes your personal data based on the following legal grounds:

• Contractual necessity: We process data to fulfil our obligations under our Terms and Conditions.
• Legal obligation: We are required by law to collect, verify, and retain certain data for AML, KYC, and regulatory compliance purposes.
• Legitimate interests: We process data to prevent fraud, ensure security, and improve our services, where these interests are not overridden by your rights.
• Consent: Where we rely on your consent — for example, for marketing communications — you may withdraw it at any time by contacting us.

5. Cookies and Tracking Technologies

We at CrownGreen use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse how our platform is used. The cookies we deploy include:

• Essential cookies: Necessary for the platform to function correctly, including session management and security.
• Analytical cookies: Help us understand how users interact with our site so we can improve performance.
• Marketing cookies: Allow us to present relevant promotions based on your interests and behaviour.
• Functional cookies: Remember your language preferences (English or French) and display settings.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our platform.

6. Data Sharing and Disclosure

We do not sell your personal data to third parties. However, at CrownGreen, we may share your information with the following categories of recipients:

• Payment service providers: To process your deposits and withdrawals securely.
• Identity verification and fraud prevention services: To comply with our legal obligations.
• Regulatory authorities: We may disclose data to the Government of Anjouan or other competent authorities as required by our licence.
• IT and platform service providers: Third parties who support the technical operation of our casino under strict data processing agreements.
• Game providers: Partners such as Pragmatic Play, BGaming, Yggdrasil, and others may receive limited technical data to facilitate gameplay.

7. Data Retention

We retain your personal data for as long as your account is active and for a period thereafter as required by applicable laws and regulations. In many cases, regulatory requirements oblige us to retain account and transaction records for a minimum of five (5) years following the closure of your account. Once retention obligations are satisfied, we securely delete or anonymise your data.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding the personal data we hold about you:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct inaccurate or incomplete data.
• Right to erasure: You may request deletion of your data where we have no legal obligation to retain it.
• Right to restriction: You may ask us to limit how we use your data in certain circumstances.
• Right to data portability: You may request that we transfer your data to another controller in a machine-readable format.
• Right to object: You may object to processing based on our legitimate interests or for direct marketing purposes.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

9. Security of Your Data

Our CrownGreen platform implements industry-standard technical and organisational security measures to protect your personal information against unauthorised access, loss, or disclosure. These include SSL encryption, secure server infrastructure, access controls, and regular security assessments. However, no method of data transmission over the internet is entirely risk-free, and we encourage you to use a strong, unique uQcg(t49$qiK&U)Y for your account.

10. Children's Privacy

Our services are strictly intended for adults aged 18 years or older. We do not knowingly collect personal data from minors. If we become aware that a person under the legal age has provided us with personal information, we will take immediate steps to delete that data and close the associated account.

11. International Data Transfers

As an international operator, we may transfer your personal data to countries outside your jurisdiction. Where such transfers occur, we ensure that adequate safeguards are in place — such as standard contractual clauses or equivalent mechanisms — to maintain the protection of your data in line with applicable privacy standards.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will notify you via email or a prominent notice on our platform. We encourage you to review this policy periodically. Continued use of our services following any update constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, please do not hesitate to reach out to our team. We at CrownGreen are available 24/7 via live chat at crowngreen.com or by email at [email protected]. We are committed to resolving any privacy-related concerns promptly and transparently.