CrownGreen Casino Cookie Policy

At CrownGreen Casino, we are committed to being transparent about how we use cookies and similar tracking technologies on our website. This Cookie Policy explains what cookies are, how we use them at crowngreen.com, what types of cookies we place, and how you can manage your cookie preferences. By continuing to use our website, you consent to our use of cookies as described in this policy. If you have any questions, you are welcome to reach us at [email protected].

What Are Cookies?

Cookies are small text files that are placed on your device — computer, smartphone, or tablet — when you visit a website. We use cookies to help our website function correctly, to remember your preferences, and to understand how you interact with our platform. Cookies do not contain any information that personally identifies you on their own, although they may link to personal information we hold about you. At Crown Green Casino, cookies allow us to deliver a smoother, more personalised experience every time you log in and play.

Why We Use Cookies

Our CrownGreen platform relies on cookies for a variety of essential and non-essential purposes. Without certain cookies, key features of crowngreen.com may not function correctly. Below is an overview of why we use cookies:

• To keep you securely signed in during your session
• To remember your language preferences (English or French) and regional settings
• To process your deposits and withdrawals safely and efficiently
• To improve website performance and load times
• To analyse how players navigate our site so we can continuously improve
• To deliver relevant promotions, bonus offers, and personalised content
• To comply with our licensing obligations under our Anjouan licence (ALSI-202411028-FI1)
• To support responsible gaming tools and self-exclusion features

Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for our Crown Green Casino website to operate. Without them, you would not be able to log in to your account, navigate between pages, or make deposits and withdrawals. We do not require your consent to place strictly necessary cookies, as they are fundamental to the operation of crowngreen.com. These cookies enable secure session management, fraud prevention, and compliance with our regulatory requirements.

Performance and Analytics Cookies

We use performance cookies to collect information about how visitors use our CrownGreen platform. This includes which pages are visited most frequently, how long players spend on each section, and whether any error messages are displayed. The data collected through these cookies is aggregated and anonymous — we use it solely to improve how our website functions. Our analytics tools help us understand player behaviour so we can keep enhancing your experience across slots, live casino games, and table games.

Functional Cookies

At Crown Green Casino, functional cookies allow our website to remember choices you make — such as your preferred currency (CAD or EUR), your selected language, and whether you have acknowledged certain notifications. These cookies enable us to provide a more personalised experience. For example, if you are a player from Canada and you have selected CAD as your currency, we use a functional cookie to remember this preference the next time you visit crowngreen.com.

Targeting and Marketing Cookies

We and our trusted third-party partners may use targeting cookies to deliver advertisements and promotional content that is relevant to your interests. Our CrownGreen Casino marketing partners use these cookies to track the effectiveness of campaigns and to avoid showing you irrelevant ads. If you have arrived at crowngreen.com through an affiliate link or a promotional offer such as a welcome bonus or free spins promotion, a cookie may be placed to attribute your visit correctly. You may opt out of marketing cookies at any time through our cookie settings tool.

Session Cookies vs. Persistent Cookies

We place two categories of cookies based on their lifespan. Session cookies are temporary — they exist only while your browser is open and are deleted automatically when you close it. These are used for login sessions and in-game activity tracking. Persistent cookies remain on your device for a set period after your session ends. At CrownGreen Casino, persistent cookies allow us to remember your preferences across multiple visits so you do not have to reconfigure settings each time you return to our site.

Third-Party Cookies

Our Crown Green Casino website may contain content or features provided by third parties, including game providers such as Pragmatic Play, BGaming, Betsoft, and Yggdrasil, as well as payment processors including Visa, Mastercard, Interac, Skrill, and Neteller. These third parties may place their own cookies on your device. We do not control the use of third-party cookies, and we encourage you to review the respective privacy and cookie policies of those providers. We at CrownGreen Casino are not responsible for the content or practices of any third-party services accessed through our platform.

Cookies and Responsible Gaming

We take responsible gaming seriously at Crown Green Casino. We use cookies to support our responsible gaming tools, including session time tracking and limit-setting features. Functional cookies help us ensure that any self-exclusion or deposit limit you have set remains active throughout your visit and across sessions. If you require support or wish to discuss responsible gaming options, please contact our 24/7 live chat team or email us at [email protected].

Managing and Withdrawing Your Consent

You have the right to manage your cookie preferences at any time. At CrownGreen Casino, we provide a cookie consent tool that allows you to accept or decline non-essential cookies. You may also manage cookies directly through your browser settings. Please note that disabling certain cookies may affect the functionality of crowngreen.com — for example, you may not be able to remain logged in or access your account settings.

Most browsers allow you to:

• View the cookies stored on your device
• Delete all or selected cookies
• Block cookies from all or specific websites
• Set preferences for accepting or rejecting cookies before they are stored

For guidance on managing cookies in your specific browser, please refer to your browser's help documentation. Withdrawing your consent to non-essential cookies will not affect the lawfulness of any processing we carried out prior to your withdrawal.

Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or the way we operate our Crown Green Casino platform. When we make significant changes, we will notify you by posting a prominent notice on crowngreen.com or by displaying an updated cookie consent banner. We encourage you to review this policy periodically to stay informed about how we use cookies. Continued use of our website after any updates constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Cookie Policy or about how we use cookies at CrownGreen Casino, please do not hesitate to get in touch. We are here to help 24 hours a day, 7 days a week. You can reach our support team via live chat directly on crowngreen.com or by email at [email protected]. Our operator, Royal Flush Ventures Limited, is registered in the Autonomous Island of Anjouan, Union of Comoros (Commercial Register No. 15797). Payment services are facilitated by Bravari Limited, 85 Great Portland Street, First Floor, London, England, W1W 7LT (Registration No. 16277382).